Overview
When troubleshooting complex DNS, SSL, or CDN issues, our support team may need temporary access to your Cloudflare account. This article explains how to safely add Wordify Support as a member to your Cloudflare account.
⚠️ Important Security Note: Adding Wordify Support to your Cloudflare account should be a temporary measure only. Always remember to revoke access immediately after your support ticket is resolved.
When to Grant Access
You should consider granting Wordify Support access to your Cloudflare account in these situations:
Resolving complex DNS configuration issues
Troubleshooting SSL certificate problems
Setting up CDN optimizations
Diagnosing website performance issues related to Cloudflare settings
Before You Begin
Before adding Wordify to your Cloudflare account, please note:
You must have administrator-level access to your Cloudflare account
Only grant access when requested by Wordify Support
Use the official Wordify support email ([email protected])
Remove access after your support ticket is resolved
Step-by-Step Instructions
1. Log in to Your Cloudflare Account
Navigate to dash.cloudflare.com/login and log in with your credentials
Ensure you're using an account with administrative privileges
2. Access Member Management
Click on the Cloudflare logo in the top left to reach your main account home
In the left sidebar, click on "Manage Account" to expand the menu
Select "Members" from the dropdown
3. Add Wordify Support as a Member
Click the "Invite" button at the top of the Members page
In the "Invite members" field, enter:
[email protected]Under "Scope," you can select which domains Wordify Support can access:
For comprehensive support, select "Include" and "All domains"
For domain-specific support, select only the relevant domain
4. Set Appropriate Permissions
For the "Roles" section, select "Administrator"
This allows our support team to make necessary changes to fix your issue
Click "Continue to summary"
Review the information and click "Invite" to send the invitation
Wordify Support will receive an email invitation to join your account
5. Notify Wordify Support
After adding [email protected] to your Cloudflare account, return to your support ticket
Inform your Wordify support agent that you've granted access
Include your Cloudflare account email address and domain name(s) in your message
6. Remove Access When Support is Complete
⚠️ IMPORTANT: Once your support ticket has been resolved, immediately remove Wordify Support access:
Return to your Cloudflare dashboard
Go to "Manage Account" > "Members"
Find the Wordify Support entry ([email protected])
Click the dropdown arrow next to the member
Select "Revoke" to remove access
Confirm by clicking "Yes, revoke access"
Verify that Wordify Support no longer appears in your members list
Removing access promptly after your issue is resolved is critical for maintaining proper security practices.
Important Security Notes
Only add [email protected] to your account (never any other email address)
Always remove Wordify access immediately after your support ticket is resolved
Wordify Support will never ask for your Cloudflare password
For added security, enable two-factor authentication on your Cloudflare account
Consider enabling "Member 2FA enforcement" when adding support to ensure all members use two-factor authentication
Monitor your account's audit logs during and after support access
Never share your Super Administrator credentials with anyone
Need Help?
If you encounter any issues while trying to grant access, our support team is available 24/7 with our standard 1-hour response SLA. Contact us through the Support section in your Wordify dashboard.